ServiceNow CIS - Discovery -9

 1. In the Duplicate CI Remediator, which CI is to remain as an active CI while potentially retiring or removing rest of the duplicated CIs?

- Parent CI

- Master CI

- Secondary CI

- De-duplicated CI

2. In the Identification and Reconciliation API, ______ is mandatory when using createOrUpdateCI.

- a user with the mid_server role

- the input parameter containing existing CIs

- the source parameter equal to an import set table

- the source parameter equal to a discovery_source option in the cmdb_ci table

3. The customer should always configure ______ during Discovery implementation.

- networks

- Change Management process

- probes and sensors

- credentials

4. Duplicated CIs have been detected during Identification and Reconciliation phase. In such a case the default action would be to ______ .

- add each set of duplicate CIs to a de-duplication task

- stop the next discovery for the CI that is duplicated

- automatically create an associated identification rule

- send a notification to the CI owner

5. Choose 2 key capabilities of a ServiceNow IT Operations Management (ITOM) Enterprise solution:

- Creating engaging user experience

- Managing hybrid clouds

- Proactively eliminating service outages

- Building new apps fast

6. What does it mean if the icon next to the Version of a MID Server is yellow?

- The MID Server is unavailable.

- The ServiceNow instance is on Orlando patch 1, while the MID Server is on New York patch 2.

- The MID Server responds slower than usual

- The ServiceNow instance is on Orlando patch 3, but the MID Server is on Orlando patch 1.

7. For the below data source example Discovery sets the name attribute of a discovered Windows Server CI to "Win1". Then Altiris discovery runs and detects "Win2" for the same CI name attribute.

Data Source Precedences example:

ServiceNow: Applies to = cmdb_ci_win_server, Order = 100, Active = true

Altris: Applies to = cmdb_ci_win_server, Order = 300, Active = true

OpenView: Applies to = cmdb_ci_win_server, Order = 200. Active = true

Which choice best describes what would happen?

- The name of the CI will change to "Win2".

- The CI will not be discovered.

- Neither discovery will populate the name of the CI.

- The name of the CI will stay "Win1"

8. Which of the following statements are true for the below value:

$name_details[1].exec_info+"-"+$process.executableDir

- This value comes from a WMI query operation step.

- "name_details" is a tabular variable.

- It is not possible to use this value in a pattern step.

- There is a scalar variable labeled "1".

9. Both SNMP and SSH ports are open on a network device. When Discovery tried the SSH probe first, it failed. That triggered the SNMP probe, which was successful. Which of the below Discovery functionalities allows that to happen if Discovery uses SNMP first for subsequent discoveries on that device?

- MID Server affinity

- IP service affinity

- Classification

- Credential affinity

10. What are the 3 benefits of using Discovery?

- Enabling service impact analysis

- Using Industry-Standard Dev Tools

- Extending IT throughout your IT infrastructure

- Realizing fast time to value

ServiceNow CIS - Discovery -8

 1. Where is the Shazzam probe placed at the beginning of horizontal discovery?

- In the Discovery Log.

- In a request in the ECC queue

- In a request in the Target.

- In the Pattern Log.

2. Identification process is the process of ______ .

- linking a unique identifier to a matching service

- identifying specific devices without IPs

- identifying the operating system type (Windows, Linux,...) on server CIs that is present in the CMDB

- uniquely identifying CIs to determine if it is a newly discovered CI or if it already exists in the CMDB

3. What could be used for an infrastructure pattern in the Debug Identification Section in Debug Mode?

Choose 2 answers.

- IP

- PID

- AWS  Endpoint

- Host Name

4. The Quick Discovery process requires ______ and ______ .

Choose 2 answers.

- PID

- Discovery Schedule

- Target IP

- MID Server

5. Extension section of a discovery pattern contains ______ .

- shared libraries

- Connection sections

- network libraries

- identification sections

6. The following is displayed while discovering a new network device on a Discovery Status: "Active, couldn't classify". What could cause this error?

- Communication between target device and the MID Server blocked by a firewall

- Incorrect SNMP credentials

- Lack of SNMP only behavior configuration.

- No SNMP Classification exists for the new device

7. What would best describe a Device record?

- It is the prime objective of the discovery process.

- It and the discovered CI are the same.

- It is displayed on the CMDB Health Dashboard.

- It contains a link to the CI tha has been discovered.

8. In the horizontal discovery patterns, which 2 of the below are variables available by default?

- computer_system

- infrastructure_system

- CI Type on the Discovery Pattern form 

- windows_cmdb_ci

9. Which of the following choices would be best practice when designing steps with operations requiring variables?

- Design for a static environment

- Query targets for variables.

- Create more variables than required.

- Use hard coded variables

10. Disk CI is discovered during the Linux Server discovery. The next time the Linux Server is discovered, the same related Disk CI is not found. What will happen if the deletion strategy for related Disk CI is set to "Mark as absent"?

- Disk Status CI (install_status) will be set to Absent.

- Disk CI Operational Status (operational_status) will be set to Non-Operational.

- Linux Server CI Operatinal Status (operational_status) will be set to Non-Operational.

- Linux Server CI Status (install_status) will be set to Absent.

ServiceNow CIS - Discovery -7

 1. Which statement is also true if CMDB Health Group List in Group Health is set to "Orlando Linux Servers”?

- Orlando Linux Servers is a CMDB Group with Health Group type.

- Orlando Linux Servers is a CMDB Group with Default Group type.

- Orlando Linux Servers is a CMDB Group with Dashboard Group type.

- Orlando Linux Servers is a Datacenter Group in Orlando

2. Given the below list of KPI:

1. Correctness

2. Compliance

3. Completeness

4. Classification

And following Metrics:

A. Is not a CMDB Health KPI

B. Orphan, Duplicate, Staleness

C. Audit

D. Required, Recommended

Which set of following pairs displays only correct matches?

- 1-B, 2-C, 3-D, 4-A

- 1-B, 2-D, 3-C, 4-A

- 1-A, 2-C, 3-D, 4-B

- 1-C, 2-A, 3-D, 4-A

3. If a pattern fails during discovery, it is most likely because ______ .

- in a pattern step there is no parse variable operation used

- a classification has no pattern attached

- there are no firewalls installed on the host

- CI Identifier does not exists

4. Match ECC Queue fields with their respective descriptions.

Fields:

1. Topic

2. Source

3. Queue

4. Payload

Descriptions:

A. The IP address against which the discovery is to be run.

B. The message body in XML format.

C. An input/output indicator of this message.

D. The probe name that the MID server ran.

- 1-D, 2-A, 3-C, 4-B

- 1-A, 2-D, 3-C, 4-B

- 1-C, 2-A, 3-D, 4-B

- 1-D, 2-A, 3-B, 4-C

5. To populate variables with two different parsing methods in Parse Variable pattern operation it is necessary to have ______ .

- two separate Debug Mode sessions

- a scalar and a tabular variable

- two different steps

- two separate Define Parsing selections on a single step

6. What are the Queue values on the ECC Queue sensor and probe records?

- Sensor records have Queue value of "started" and probe records have Queue value of "ready"

- Sensor records have Queue value of "ready" and probe records have Queue value of "started"

- Sensor records have Queue value of "input" and probe records have Queue value of "output"

- Sensor records have Queue value of "output" and probe records have Queue value of "input"

7. Discovery scanned 10,000 IP addresses using a single MID Server. If discovery created 10 Shazzam probes and each probe scanned 1000 IP addresses, then ________ is set to 1000.

- Shazzam Batch size

- MID Server selection method

- Behaviors value

- MID Server Clusters value

8. What operation needs to be performed to modify credentials in a horizontal pattern from default to any other appropriate credentials?

- Modify credentials

- Change credentials

- Change user

- Update user

9. Which of the below choices is NOT a valid variable in a pattern operation?

- $Table[*].InstanceID

- $Table[].InstanceID

- $Table.[X].InstanceID

- $Table[3].InstanceID

10. For which 3 types of storage can Discovery find and map dependencies?

- MAS (Multiple area network)

- DAS (Direct-attached storage)

- SAN (Storage area network)

- NAS (Network-attached storage) 

ServiceNow CIS - Discovery -6

 1. Which special character(s) would you use to declare a constant value in the Set Parameter Value operation?

- () (round brackets)

- # (hash tag)

- "" (quotes)

- $ (dollar sign)

2. Which of the below is NOT a level of the IT Operations Management (ITOM) Product Suite?

- Standard

- Professional

- Corporate

- Enterprise

3. The MID Server needs ______ to collect vCenter events.

- the extension call vCenter Event Collector

- the Firewall module

- vCenter probes

- the extension called MID SNMP Trap Listener

4. ______ and ______ are featured in the CI Schedule Manager.

Choose 2 answers.

- Active MID Servers

- Unused Credentials

- Unidentified IPs

- Discovered Devices

5. The URL to the connected instance is stored in the ______ file on the MID Server host.

- settings.xml

- startup.bat

- wrapper.xml

- config.xml

6. When using the Delimited Text parsing strategy ______ and ______ are available in a step for a Parse Variable operation.

Choose 2 answers.

- Criteria Merge

- Delimiters

- Use Browser

- Positions

7. Among the following fields ______ , ______ and ______ are editable from a Merge Table pattern operation.

Choose 3 answers.

- First Table

- Second Table

- Primary Table

- Target Table

8. Which 3 of the following choices are possible CI relationships in CMDB Health dashboard.

- State relationship

- Duplicate relationship

- Orphan relationship

- Recommended relationship

9. What would be the best ways to extend Discovery capabilities?

- Discovery Patterns, Classifiers, Probes & Sensors

- Classifiers, Fingerprinting, Probes & Sensors

- Discovery Patterns, Fingerprinting, Classifiers

- Classifiers, Orchestration, Probes & Sensors

- Discovery Patterns, Orchestration, Classifiers

10. SNMP Credentials ______ .

- must have write community strings

- need port 135 access

- require read community strings

- has to have usernames

ServiceNow CIS - Discovery -5

 1. Active discovery errors with help links are displayed as part of the:

- IP Address Failure Report

- MID Server Dashboard

- Discovery Schedule

- Discovery Dashboard

2. You should use ______ when using the SNMP Query operation.

- Multiple Variable Types

- Scalar Variable Types

- the management information base (MIB) from the manufacturer of the device you are targeting

- the management Information Base (MIB) from the SNMP Browser in the step

3. The ECC Queue provides ______ .

Choose 2 answers

- a connected flow of probe and sensor activity

- the XML payload returned from or sent to an instance

- credentials used to login into MID Sever host

- means for planning, analyzing, defining, measuring and improving availability of IT services in all its aspects

4. Which of the choices below is true about parsing strategies?

- It is not possible to have a custom parsing strategy

- Custom parsing strategies are available for Service Mapping only.

- Custom parsing strategies are JavaScript files.

- Custom parsing strategies are HTML files

5. All ______ , ______ and ______ can be allowed from the MID Server Initial Selection Criteria.

Choose 3 answers.

- CI types

- capabilities

- IP ranges

- applications

6. ______ are global variables for steps in horizontal discovery patterns.

- Baseline and system

- Process and computer_system

- Computer_system and baseline

- System and process

7. There can be ______ CI Identifier(s) configured per CI Class.

- 50

- 3

- 1

- 10

8. A horizontal pattern must have ______ to execute from a process classifier.

- a TCP entry point type or ALL entry point type

- an entry point of HTTP(S) type, for patterns running on a web server application

- a subnet entry point type

- an entry type of any kind

9. Horizontal discovery pattern ______ .

- is a classifier that executes probes

- is used as a credential depot

- is used as a port scanning tool

- defines steps that execute operations

10. What would be the best practice if we want to create a pattern to discover a custom application whose port communicates with a different server?

- We should remeber to never use port 8080.

- We should select Listening Portas the Find Process Strategy

- We should never use Debug in this case.

- We should select Target Port and IP as the Find Process Strategy.

ServiceNow CIS - Discovery -4

 1. Choose 2 of the listed pattern operations that query targets.

- Get Process

- Merge Table

- Parse Variable

- WMI Query

2. In a network, a certain number of ports is required to be opened for WMI to discover a subnet of Windows Servers containing highly sensitive data. What would you do to reassure network administrator who is concerned about opening ports?

- Create a WMI only behavior.

- Create an access rule to stop WinRM.

- Set WinRM as the value of the the mid.windows.management_protocol parameter.

- Deactivate the Shazzam probe.

3. A Discovery Schedule with a Shazzam batch size of 5000 contains a /24 subnet IP Range. A Shazzam probe during discovery ______ .

- Will be launched 1 time

- Will be launched 24 times

- Won't be launched this time

- will be launched 5000 times

4. There are duplicated Configuration Items (CIs) in CMDB. Which method should be chosen to consolidate them?

- It should be handled automatically by Event CI Remediation.

- It should be solved  with Duplicate CI Remediator.

- Duplicated CIs are not a problem and should be ignored

- It should be solved by Manual CI Remediation.

5. Which 2 of the below record types are part of the Configuration Management Database (CMDB)?

- IP Address

- Configuration Item (CI)

- Device

- Relation Type

6. To interact with a ServiceNow instance a ______ role for the MID Server's user account is required.

- sm_mid_admin

- mid_server_discovery_admin

- discovery_adm

- mid_server

7. Reconciliation process is best described as the process of ______ .

- CIs and CI attributes reconciliation which allows only designated reliable data sources to write to the CMDB a the CI table and attribute level

- reconciling uniquely identifying CIs. It determines  if it is a newly discovered CI or if the CI already exists in the CMDB.

- application normalization in order for data to be usable by Software Asset Management

- deleted CI reconciliation in case it is identified as a duplicate. The result is stored in de-duplication tasks.

8. First Discovery run returns following attributes for a Windows Server:

name = WinSN1

serial_number = 12345

Subsequent Discovery run against a different Windows Server returns below values:

name = WinSN2

serial_number = 12345

Assuming that only base system Cl Identifiers are configured, select what happened.

- A windows Server CI has been created and then updated with the WinSN2 name value.

- Two Windows Server CIs have been created without serial_number values.

- A Windows Server CI has been created and then updated with the WinSN1 name value.

- Two Windows Server CIs have been created, one named WinSN1 and second WinSN2

9. Select 2 metrics included in the CMDB Completeness Scorecard for CMDB Health dashboard?

- Required

- Recommended

- Audit

- Orphan

10. What is necessary to use Debug form Pattern Designer?

- Admin role

- Discoverable CI

- Installed Service Mapping

- Proxy server

ServiceNow CIS - Discovery -3

 1. Select correct statements based on data below:

Operation: Merge Table

First Table: $user_details

Second Table: $process_information

Target Table: $cmdb_ci_web_server

Merge criteria are satisfied when any of the following conditions are met:

1. $process.executablePath contains "mongoose"

2. Unmatched values are removed

Choose 3 answers.

- Attributes from First Table and Second Table populates a table with the same name as a ServiceNow CMDB table.

- It is very likely that this operation is part of a step on a pattern set to Application Pattern Type.

- For this operation to run, it is required that variable process.executablePath contains some data.

- If a value  is unmatched, it will be merged into the Target Table anyway.

2. A tabular variable in a discovery pattern ______ .

- is a single string

- has each cell as CI attribute

- is a single column

- has each cell as a scalar variable

3. Connect Discover option from a Discovery Schedule with its description.

Option:

1. Service

2. Serverless

3. IP addresses

4. Networks

5. Configuration items

Description:

A. Create or update CIs from devices

B. Discover services for Service Mapping

C. Scan devices without credentials

D. Discover IP Networks

E. Find CIs without running host discovery

- 1-E, 2-B, 3-A, 4-C, 5-D

- 1-A, 2-C, 3-B, 4-D, 5-E

- 1-B, 2-E, 3-C, 4-D, 5-A

- 1-A, 2-B, 3-C, 4-D, 5-E

4. Which devices will not be discoverable when the Windows Management Instrumentation (WMI) service is stopped?

- storage devices

- Linux devices

- network devices

- Windows devices

5. Where can File-based Discovery be enabled?

- Discovery Plug-in module

- Discovery Configuration Console

- MID Server Configuration

- Discovery Home dashboard

6. How are relationships created between Configuration Items (CIs) in a horizontal pattern?

- With the Create Connections operations

- You cannot create Relationships via patterns

- With the Create Relation/Reference operations.

- For each successful connection section relationships are created automatically.

7. In case of a WMI Query pattern operation, the Full Statement collected Fields ______

- automatically populate variables in the Target Table

- are only available from Unix Servers

- are available without credentials for the target

- are only available if using the Statement Accelerator

8. Horizontal discovery pattern does not use ______ .

- variables

- operations

- the identification section

- the connectivity section

9. What is the default thread count for a MID Server?

- 5

- 10 

- 256

-25

10. In a horizontal discovery pattern, which variable syntax should be used to populate the custom column u_custom_col on table cmdb_ci_linux_server when using the Set Parameter Value operation?

-  $cmdb_ci_linux_server.u_custom_col.INSERT

- @custom_col.cmdb_ci_linux_server

- $u_custom_col[1].cmdb_ci_linux_server

- $cmdb_ci_linux_server[*].u_customer_col

ServiceNow CIS - Discovery -2

 1. ______ and ______ are only used for the Application Pattern Type.

Choose 2 answers.

- Operating System

- Run Order

- CI Type

- Identification Section

2. It is advisable for a MID Server to have access to ______ .

- installservicenow.com

- servicenow.com

- install.service-now.com

- docs.servicenow.com

3. In the Enhanced ADM Discovery, the ADME probe ______ .

- install a script on host machines on which Discovery takes regular samples of active TCP connections

- queries the Programs directory

- is activated by default

- runs every five minutes

4. To launch any pattern, it is required to have ______ and ______ .

- CI Serial Number Attribute

- Data Certification

- CI Classification

- CI Type

5. What would be the relation between Application Server [cmdb_ci_app_server] table and Tomcat [cmdb_ci_app_server_tomcat] table.

Choose 2 answers.

- The Tomcat table is a parent of the Application Server table.

- The Tomcat table does not extend the Application Server table.

- The Tomcat table is a child of the Application Server.

- The Tomcat extends the Application Server.

6. From all options within a Parse File operation, which are the main two?

- Select File and Match File

- Select File and Define Parsing

- Select Operating System and Select Method

- Discovery Now and Fast Discovery

7. In Discovery, during the Port Scan phase an error of warning level appears: "No results returned from probe.". What could be the cause of this error?

- Datasource Precedence is incorrect

- Provided credentials  are incorrect

- Physical of logical firewall prevents connection

- Wrong configuration of Process Classifier

8. Launching of the Horizontal Pattern probe is dictated by the ______ related list on a classifier

- Pattern probes

- Classification Criteria

- Discovery Log

- Triggers probes

9. Discovery patterns are best described as ______ .

- operations separating data, processes, and adminstrative tasks into domains

- summary providers of a schedule launched Discovery

- operations allowing Discovery to find CIs on your network and tables to populate the CMDB

- a graphical representation of a discovery which includes information about each  sensor and probe used

10. When troubleshooting discovery from a discovery status, which of the following lists will prove helpful?

Choose 3 answers.

- Discovery Log

- Devices

- Running Processes

- ECC Queue

ServiceNow CIS - Discovery -1

 1. A MID Server reached three Windows Server machines. All of them have the same login credentials but different IP addresses:

10.100.1.11

10.100.1.22

10.100.1.33

One more Windows Server machine has been found by the MID Server but it has different login credentials and its IP address is 10.100.1.44.

Given that during discovery two different Discovery Credential records were created, one for the 10.100.1.11 server and the other for the 10.100.1.44 server.

Which scenario is the most likely for servers 10.100.1.22 and 10.100.1.33?

- Both 10.100.1.22 and 10.100.1.33 will be inaccessible by Discovery.

- Both 10.100.1.22 and 100.100.1.33 will have a credential affinity with 10.100.1.44 credentials

- Both 10.100.1.22 and 10.100.1.33 require their own credentials records.

- Both 10.100.1.22 and 10.100.1.33 will have a credential affinity with the 10.100.1.11 server credentials.

2. Choose 3 most accurate descriptions of ServiceNow Discovery.

- It identifies IP-enabled configuration items (CIs) and maps dependencies between them then creates and maintains them in  the serviceNow configuration Management Database (CMDB).

- It is an extensive platform capable of tracking and documenting all commitments between service providers, IT services, and customers.

- It allows users to create an up-to-date, accurate single system of record for IT infrastructure. Both in public clouds and on-premises.

- It is a fundamental ingredient in a solution for eliminating service outages.

3. During which of the following phases a file-based Discovery is triggered?

- Pattern

- Scan

- Identification

- Classify 

- Exploration

4. Port Probe classification priority is specified in the ______ .

- Port probes module

- Classifier

- IP services module

- Scanner field

5. In a pattern operation, to correctly call the value of the execDir variable from tabular process variable, we should use ________ .

- $process.execDir

- "process_execDir"

- $process_execDir

- process (execDir)

6. Select credentials permission level, recommended for Windows Servers discovery.

- User with root access

- Domain user with local administrator access

- User with read access

- Community string with read access

7. ______ is the best suited person to fill the Credentials Table during a Discovery implementation.

- ServiceNow Consultant

- External Partner

- ServiceNow Technical Manager

- Customer

8. During CI reclassification, which 2 of the below operations are more likely to lead to data loss?

- Identifying

- Downgrading

- Upgrading

- Switching

9. One of the tiles available in Discovery⏵Home is Errors. Which categories will be visible after selecting this tile?

Choose 3 answers.

- Schedules

- Completeness

- Configuration

- Credentials

- Correctness

- Network

10. If an operating system is not discovered by the base installation of Discovery, which 2 of the following conditions would have to be met for a custom horizontal pattern to discover the system?

- Application Pattern Type should be selected.

- Process Strategy must be defined.

- Infrastructure Pattern Type should be selected

- CI Type should be selected.