CSA Practice Test Set - 6

 1. Which of the following field types do have one-to-many relationship? Select 3 Answers from the below options.

- Glide List

- Choice Field

- Reference fields

- Name-Value Pairs

- Document ID fields

2. What application does provide a centralised location for the creation, categorisation, viewing, and governance of information related to the flow of work through ServiceNow?

- Knowledge Management

- Data Separation

- Performance Analytics

- Configuration Management

3. What are the 3 types of Flow Designer triggers? Select 3 Answers from the below options.

- Application-based

- Schedule-based

- Work-based

- Record-based

- Role-based

4. What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents can focus on more complex user issues? Select 3 Answers from the below options.

- Answering FAQs

- Translating languages

- Performing diagnostics

- Providing how-to information

5. The CMDB is the authoritative source of what information? Select 3 Answers from the below options.

- Contact

- Contents of all server and application configuration files

- Owner

- Support group

- Server log files

6. Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?

- Service Portal

- Workspace

- Now Mobile

- Now Platform UI

7. Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

- Report

- Workflow

- Event

- Task

8. What is a characteristic of importing data into ServiceNow?

- An existing Transform Map can be used one time on the same import set

- An existing Transform Map can be used multiple times on the same import set

- Coalesce fields are used only after running Transform

- Any user can manage and set up import sets

9. Which is not Related to UI Action?

- Form Button

- Form Link

- Search

- List Link

10. After high security plugin is activated, a ‘security_admin’ privilege is  created.  What is an elevated privilege?

- Elevated privilege is used to promote extension tables

- Used to enable the ITIL role to have an Admin type access

- A role that has special permissions for the duration of the log in session

- Users with the Admin role