CSA Practice Test Set - 8

 1. You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?

- Select the record from the History tab

- Expand every application in the All applications tab

- Impersonate another user

- Navigate back to it corresponding list

2. Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options.

- Creating articles directly in the ServiceNow platform

- via e-mail to defined knowledge e-mail address

- Importing Microsoft Word files

- Integrating with a WebDAV compliant source

3. What type of Visual Task Board CANNOT be built from a record list?

- Flexible

- Freeform

- Guided

- Data Driven

4. Which of the following are the UI actions in a form? Select 3 Answers from the below options.

- Form access

- Form buttons

- Form relationships

- Form context menu items (right-click the header)

- Form links (Related Links in a form)

5. What are the three key tables in the CMDB? Select 3 Answers from the below options.

- CI Relationship [cmdb_rel_ci]

- Base Configuration Item [cmdb]

- Configuration Item [cmdb_ci]

- CMDB Properties [cmdb_properties]

- CMDB Baseline [cmdb_baseline]

6. Where do you navigate in the Now Platform to see a list of catalogue items?

- Service Catalog > Open Records > Items

- Service Catalog > Catalog Definitions > Maintain Items

- Self-Service > Service Catalog

- Item Designer > Administration > All Items

7. What types of records are NOT captured in an update set by default? Select 2 Answers from the below options.

- Dashboards

- Content pages

- Homepages

- Business Rules

- Access Control rules

8. what does a column in a list represent in a ServiceNow instance?

- A filter

- A field

- A list

- A record

9. What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.

- Banner content

- Content frame

- Banner frame

- Application frame

- Application Navigator

10. What can be set up to auto-assign all new Hardware category Incidents to a certain group? Select 3 Answers from the below options.

- Data lookup rules

- Business rules

- Access Controls

- UI Actions

- Assignment rules

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