CSA Practice Test Set - 17

 1. Which of the following aspects of the Service Catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options.

- Catalog Item

- Catalogs

- Business Rules

- Scripting functions

- Categories

2. Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

- Order Guides

- Request Types

- Variable Types

- Related Lists

3. What are the two types of inbound email actions? Select 2 Answers from the below options.

- Forward the inbound email to the intended user

- Template the inbound email response

- Send an email back to the source that triggered the action

- Set a value for a field in the target table

4. What form action updates an existing record and keeps the form open?

- Insert and Stay

- Save

- Insert

- Update

5. What are the Incident Database views for Service Management plugin in the base system? Select 3 Answers from the below options.

- incident_metric

- incident_sla

- incident_time_worked

- incident_state

6. When using the Service Portal, how do end users typically access the service catalogue?

- In the Community

- Under System Status

- Under Request Something

- In the Knowledge Base

7. What are the 3 reasons to use ServiceNow Mobile apps? Select 3 Answers from below options.

- Ability to submit, view, and update requests, issues, and tasks

- Allow multiple logins to an instance

- Global search to find people, service and items, and articles

- No authentication required to access the data

- Push notifications for access to important information instantly

8. What feature does create reusable components to run common tasks in Virtual Agent conversations?

- Agent transfer

- Topic blocks

- Chat re-route

- Virtual transfer

9. What scores are found on the CMDB health dashboard? Select 3 Answers from the below options.

- Correctness

- Completeness

- Compliance

- Connectedness

10. Which of the following are true statements in relation to platform scripting? Select 3 Answers from the below options.

- Client scripts can only execute on the browser but not when a database lookup is needed

- UI Actions can execute both client-side and server side

- Data Policy can be run as a UI policy client-side

- Business rules are not real-time and do not monitor fields on a form