1. Which of the following aspects of the Service Catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options.
- Catalog Item
- Catalogs
- Business Rules
- Scripting functions
- Categories
2. Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
- Order Guides
- Request Types
- Variable Types
- Related Lists
3. What are the two types of inbound email actions? Select 2 Answers from the below options.
- Forward the inbound email to the intended user
- Template the inbound email response
- Send an email back to the source that triggered the action
- Set a value for a field in the target table
4. What form action updates an existing record and keeps the form open?
- Insert and Stay
- Save
- Insert
- Update
5. What are the Incident Database views for Service Management plugin in the base system? Select 3 Answers from the below options.
- incident_metric
- incident_sla
- incident_time_worked
- incident_state
6. When using the Service Portal, how do end users typically access the service catalogue?
- In the Community
- Under System Status
- Under Request Something
- In the Knowledge Base
7. What are the 3 reasons to use ServiceNow Mobile apps? Select 3 Answers from below options.
- Ability to submit, view, and update requests, issues, and tasks
- Allow multiple logins to an instance
- Global search to find people, service and items, and articles
- No authentication required to access the data
- Push notifications for access to important information instantly
8. What feature does create reusable components to run common tasks in Virtual Agent conversations?
- Agent transfer
- Topic blocks
- Chat re-route
- Virtual transfer
9. What scores are found on the CMDB health dashboard? Select 3 Answers from the below options.
- Correctness
- Completeness
- Compliance
- Connectedness
10. Which of the following are true statements in relation to platform scripting? Select 3 Answers from the below options.
- Client scripts can only execute on the browser but not when a database lookup is needed
- UI Actions can execute both client-side and server side
- Data Policy can be run as a UI policy client-side
- Business rules are not real-time and do not monitor fields on a form
Nice and good article.
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