How to create announcement automatically on service portal if P1 incident get created

 In this blog, we are discussing about one more real-time scenario: how to automatically create an announcement on the service portal if any P1 incident is created.

Scenario: Create an announcement automatically on service portal when P1 incident is created in the application development group.

Steps:

1. Go to Business rule, put details like below image.

2. Code : 

(function executeRule(current, previous /*null when async*/) {

// Add your code here

var gr = new GlideRecord("announcement");

gr.initialize();

gr.name = "P1 Announcement";

gr.title = "We having outage at this moment";

gr.summary = current.short_description;

var announcement_id = gr.insert();

var mapping = new GlideRecord('m2m_announcement_portal');

mapping.announcement = announcement_id;

mapping.sp_portal = '81b75d3147032100ba13a5554ee4902b';

mapping.insert();

})(current, previous);

3. Test by creating P1 Incident.

Result: