CSA Practice Test Set - 2

 1. Which tab does contain the Activity Stream for a task?

- Notes

- Related Records

- Resolution information

- Conflicts

2. Which of the following are the different ways an end-user can leave feedback about an article? Select 3 Answers from the below options.

- Mark the article as helpful or not helpful

- Give 1-5 star rating

- Fill out the knowledge quality survey 

- Leave a comment on the article

- Fill out an article quality index checklist

3. What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST?

- Third-party import maps

- Workflow

- Integration Hub

- REST API Explorer

4. Select the report visualisation types that can be generated from list of records. Select 2 Answers from the below options.

- Bar chart

- Single score

- Line chart

- Pie chart

5. Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options.

- Guided Setup > ITSM Guided Setup

- System Properties > Basic Configuration UI16

- Team Development > Properties

- System Properties > My Company 

6. Where does the System Administrator navigate to edit a catalogue item?

- Maintain Items

- Service Portal

- Create Incident

- Service Catalogs

7. What of the following roles cannot be delegated? Select 2 Answers from the below options.

- role_delegator

- itil

- admin

- user_admin

8. In addition to the article ID used to determine if an article is relevant, knowledge management notification types include what?

- Title of the article

- Article Ratings

- Date and Time

- Customer Feedback

9. What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options.

- Referenced By

- Extended By

- Extending

- Depending

- Referencing

- Depended By

10. What is selected on the Now Platform to impersonate another user?

- Application Navigator

- User Menu

- Magnifying Glass

- System Settings






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