1. Which of the following are the best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options.
- Setting an Assignment group based on Category and Subcategory
- Setting a User based on Category and Subcategory
- Setting an Assignment group based solely on Subcategory (Category = None)
- Setting an Assignment group and User based on the Short description
- Setting an Assignment group and User based on Category and Subcategory
2. A group is a:
- Set of users who share a common purpose
- Collection of permissions
- Set of members to a subscription
- Set of users delegated to perform different tasks
- Collection of task
- Individual to whom you have granted access to your ServiceNow instance
3. Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options.
- Information Technology (IT)
- End User
- Customer
- Employee
4. What IT challenges can be solved with the CMDB? Select 3 Answers from the below options.
- Make sense of data to drive decisions and services
- Capture known Configuration Items (CIs)
- Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database
- Store well-defined relationships
- Regularly maintain complex data for accuracy
5. Where does the ServiceNow client-side scripts execute?
- ServiceNow Database
- Web Browser
- Application Service
- Internet
6. What is the recommended way to share a report?
- Select Share
- Email an attachment
- Publish to an instance URL
- Download as PDF
7. What sorting options are available by default on knowledge article list when opening a knowledge base from the service portal? Select 3 Answers from the below options.
- Alphabetical
- Newest
- Views
- Rating
- Category
8. What is mandatory to select when importing Microsoft Word documents as knowledge articles?
- Category
- Short Description
- Knowledge Base
- Publish
9. What does allow you to see more information in the same screen real estate when using Visual Task Boards?
- Minimize Tasks
- Compact Cards
- Card Groups
- Card Thumbnails
10. What is granted to non-administrators in order for them to be able to develop applications?
- The developer Role
- The itil Role
- Delegated Development
- Access Control
No comments:
Post a Comment