CSA Practice Test Set - 15

 1. Which of the following are the best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options.

- Setting an Assignment group based on Category and Subcategory

- Setting a User based on Category and Subcategory

- Setting an Assignment group based solely on Subcategory (Category = None)

- Setting an Assignment group and User based on the Short description

- Setting an Assignment group and User based on Category and Subcategory

2. A group is a:

- Set of users who share a common purpose

- Collection of permissions

- Set of members to a subscription

- Set of users delegated to perform different tasks

- Collection of task

- Individual to whom you have granted access to your ServiceNow instance

3. Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options.

- Information Technology (IT)

- End User

- Customer

- Employee

4. What IT challenges can be solved with the CMDB? Select 3 Answers from the below options.

- Make sense of data to drive decisions and services

- Capture known Configuration Items (CIs)

- Consolidate disparate  Configuration Item (CI) data into a single Configuration Management Database

- Store well-defined relationships

- Regularly maintain complex data for accuracy

5. Where does the ServiceNow client-side scripts execute?

- ServiceNow Database

- Web Browser

- Application Service

- Internet

6. What is the recommended way to share a report?

- Select Share

- Email an attachment

- Publish to an instance URL

- Download as PDF

7. What sorting options are available by default on knowledge article list when opening a knowledge base from the service portal? Select 3 Answers from the below options.

- Alphabetical

- Newest

- Views

- Rating

- Category

8. What is mandatory to select when importing Microsoft Word documents as knowledge articles?

- Category

- Short Description

- Knowledge Base

- Publish

9. What does allow you to see more information in the same screen real estate when using Visual Task Boards?

- Minimize Tasks

- Compact Cards

- Card Groups

- Card Thumbnails

10. What is granted to non-administrators in order for them to be able to develop applications?

- The developer Role

- The itil Role

- Delegated Development

- Access Control