CSA Practice Test Set - 29

 1. What is the minimum role required to subscribe or unsubscribe a CI?

- ecmdb_admin

- itil_admin

- itil

- cmdb_read

2. Which field on a Configuration Item (CI) record may be used to route Incidents to the appropriate group to resolve CI related incidents quickly?

- Support Group

- Assignment Group

- Change control

- Managed by

3. At what levels can User Criteria be used in Knowledge Management to control who can read and contribute? Select 3 Answers from the below options.

- Knowledge Base

- Knowledge Category

- Knowledge Article

- Knowledge Block

4. Which one of the following is NOT a part of a workflow?

- Transition

- Node

- Begin activity

- Connector

- End activity

5. A record is added to which table each time a knowledge article is viewed?

- Knowledge [kb_knowledge]

- Knowledge Search Log [ts_query_kb]

- Knowledge Feedback [kb_feedback]

- Knowledge Use [kb_use]

6. Which of the following business needs can be addressed by Flow Designer? Select 3 Answers from the below options.

- To orchestrate business processes across services with little technical user knowledge

- To redevelop existing logic already built using the ServiceNow workflow editor.

- To integrate  with 3rd party systems.

- To reduce technical debt, such as reduce scripting to simplify upgrades and deployments.

- To enhance processes using a ServiceNow Instance that is running Jakarta or prior.

7. Which of the following should you do before importing data into ServiceNow? Select 3 Answers from the below options.

- Understand the data you plan to import

- Decide what to do with incomplete or erroneous data.

- Determine which source data maps to which target fields

- Delete all the existing target table records to avoid conflicts.

8. What happens if you select Publish when creating articles manually or by import?

- The articles are automatically moved to a published state.

- The articles are sent for approvals.

- It triggers the publish workflow assigned to the knowledge base.

- The articles are sent for review

9. Which one of the following is used to control access to features and capabilities in applications and modules?

- Company

- Department

- Role

- Group

- Organisation

10. Which of the following are possible data sources for importing data into ServiceNow? Select 4 Answers from the below options.

- HTTP

- XML

- TXT

- CSV

- JDBC