CSA Practice Test Set - 12

 1. Which module does display a list of task assigned to a user's group, but not yet assigned  to an individual user?

-  My Teams Work

- My Groups Work

- My Teams Tasks

- My Groups Tasks

2. What service catalogue component does allow for multiple catalogue items to be logically grouped as one request?

- Catalogue Item

- Order Guide

- Record producer

- Variable Set

3. What Now Platform features in conjuction with field normalisation does CMDB leverage to automatically check uniqueness of a CI ?

- Identification and Reconiliation Engine (IRE)

- ServiceNow Discovery

- ServiceNow Import Sets

- ServiceNow Service Mapping

4. Which of the following do run scripts client-side? Select 2 Answers from the below options.

- Script Include

- UI Policy

- Client Script

- Business rules

5. What source type should be used when creating a report from a dataset with pre-defined conditions?

- MetricBase

- Data source

- External Import

- Table

6. From an Application Portfolio Management (APM) perspective, what do Application Services represent?

- Installed Instances

- Servers

- Production Instances

- Configuration Items

7. You can limit ServiceNow access by IP ranges.

- True

- False

8. Update sets cannot be merged.

- True

- False

9. What table is used to track all changes in an update Set?

- update_set

- incident

- sys_update_xml

- sys_update_set

10. What are the out of box progress stages for a Service Request?


- Waiting for approval


- fulfillment


- Delivery


- All of the above