CSA Practice Test Set - 21

 1. Which of the following statements are true about knowledge article authoring in Microsoft Word? Select 3 Answers from the below options.

- You can author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word.

- Headers and footers corresponding to pages in the Word document do not show in the knowledge article

- It is only supported in the Word online application and not in the Word Desktop app.

- The text size of a knowledge article createdin Word must be less than 1 MB;

2.What needs to be set for a CI class in the CI Class Manager to display in the Configuration item field look-up in the change form?

- Extensible 

- Principal Class

- Display Name

- Table Name

3. Which of the following is used to send an SMS text message to specified users or groups in Flow Designer?

- An action

- A Trigger

- A Flow

- A Subflow

4. What do multiple connections support with IntegrationHub enable you to do? Select 3 Answers from the below options.

- Select the random connection suggested to use in a flow

- Override preset connections for flows, subflows, and actions directly through Flow Designer

- When  a flow is promoted to production, re-establish a connection to each account without needing to modify the flow

- Have more than one connection to the same integration provider

5. Which of the following are the modules for the Upgrade Center application? Select 3 Answers from the below options.

- Upgrade Monitor module

- Upgrade History module

- Upgrade Preview module

- Upgrade Summary module

6.How can you access the details of the applications that are part of the product available on the ServiceNow Store in the ServiceNow Products module?

- Subscribe

- Opt-in

- Download

- Favourite

7. Which of the following types of tabs are available by default for a submitted request in the Standard ticket page in Service Portal? Select 2 Answers from the below options.

- Variable editor

- Attachments

- Variable summarizer

- Activity

8. Which tool allows users to reuse content by creating, editing and publishing knowledge blocks?

- Performance Analytics

- Content Creator

- Knowledge Resolver

- Agent Workspace

9. How do you retain all updates' history to attribute values of the Configuration Items from all discovery sources?

- Install CMDB Mainframe plugin

- Enable Multisource CMDB

- Populate a CMDB group

- Use CMDB CI Class Models store app

10. What type of notification allows users to know when knowledge articles are going to expire?

- Self-service notifications

- SMS

- Virtual Agent notifications

- Email notifications