CSA Practice Test Set - 22

 1. On what condition is the delegated request experience not supported?

- If a request was made on behalf of multiple users

- if two-step checkout is enabled

- If the catalog items for self-service is restricted

- If the request was made using the 'Request For' variable type

2. What does the first-page results column in the Search Event [sys_search_event] table contain? Select 2 Answers from the below options.

- sys_ids

- Record types

- Table names

- Table relationships

3. What are the benefits of using Multisource CMDB? Select 3 Answers from the below options.

- Control CI updates at the discovery source and CI attribute level

- Revert CMDB data integration from a specific discovery source

- Visualize the source of attribute values for each discovery source and at the attribute level

- Complicate data management and data quality by querying on Multi-source CMDB data

4. How do you delete related records from the archive log and archive (ar_) tables?

- Re-archive restored records

- Restore archived records and related records

- Delete archive record entries

- Create archive destroy rules

5. What actions can you do with Flow Designer? Select 3 Answers from the below options.

- Duplicate an action or subflow within a flow

- Test a flow, subflow, or action  in the background

- Look up and delete multiple existing records as a single action

- Define when the flow is performed

6. Given that the prebuilt conversations in Virtual Agent Lite are read-only, how do you make the conversations available to your end-users?

- Create new topics and topic blocks

- Create custom controls

- Duplicate and publish the topics 

- Test (preview) the topics

7. Where can you customize the chat menu displayed to your end-users in the Virtual Agent?

- Virtual Agent > General Settings

- Collaboration > Branding and Chat Menu

- Virtual Agent > Designer

- Collaboration > Chat Setup

8. What variable type can be only used once in a catalog item?

- Requested For

- Rich Text Label

- Macro

- Masked

9. What variable type should be used to allow uploading an attachment from a question in a catalogue item?

- Reference

- HTML

- Attachment

- URL

10. What related lists are available in the Upgrade Preview form? Select 3 Answers from the below options.

- Previewed Changes

- Predicted Skips Reviewed

- Predicted customization

- Predicted Skips to Review