CSA Practice Test Set - 23

 1. When can you create a user-initiated flow in Flow Designer that runs with its own roles and not the user's roles?

- When you are on the Flow properties form to create or update a user-initiated flow or subflow

- When you are running you flow as the System User

- When activating your flow with all its actions

- When testing your flow before publishing it

2. What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta?

- Digest Authentication

- LDAP

- OpenID Connect

- SAML 2.0

3. What can you customise in the chat menu displayed to your end-users in the virtual agent? Select 3 Answers from the below options.

- Add links to web pages of FAQs

- Change the icons for phone, email, and live agent support

- Set the order of the menu items displayed

- Remove the menu title and chat header.

4. Which of the following can you specify with Virtual Agent Lite?

- Natural Language Understanding (NLU) models and NLU-enabled topics

- Conditions that control how or when the topics are used

- Live Agent (chat) variables that provide context for conversations

- Conversation topics in the ITSM self-service category and the platform setup topics

5. To provide added security, no user can have both of the explicit roles. What are the two explicit roles? Select 2 Answers from the below options.

- snc_external

- sn_si.special_access

- snc_internal

- sn_si.external

6. In Process Automation Designer, what does a lane represent in your overall business process?

- A step

- A state

- A stage

- An activity

7. What is bypassed in the Flow Designer to allow testing a flow, subflow or action in the background?

- The subflows

- Flow trigger conditions

- The actions that are not part of the main flow

- The sample data you provide

8. What filters are available on the Virtual Agent Designer Topics page? Select 3 Answers from the below options.

- Associated Intent

- NLU Language

- Supported Channels

- Category

9. What setting on the List Control page can speed up loading large lists?

- Hierarchical lists

- Omit if empty

- Omit filters

- Remove pagination count

10. Which of the following is NOT a limitation of Virtual Agent Lite?

- Only keyword-based conversations run in Virtual Agent Lite

- Access to Virtual Agent tables is read-only

- Virtual Agent Lite topics can be run in custom chat channels

- You can't create new topics, topic blocks, and custom controls.