1. Which of the following does each flow consist of, as a minimum, in Flow Designer? Select 2 Answers from the below options.
- Trigger
- Flow Logic
- Action
- Subflow
2. What are the three main screen elements of the Now Platform user interface? Select 3 Answers from the below options.
- Content frame
- Banner frame
- System settings
- Application navigator
- User menu
3. Which of the following are true about the Branding Editor? Select 2 Answers from the below options.
- Lets all users apply their own theme to a portal
- Applies a colour theme to a portal
- Preview changes as they are made
- Sets all buttons to the same colour
- Allows only the 216 web-safe colours
4. What are the three sections of an Access Control record that must evaluate to true to grant access to a resource? Select 3 Answers from the below options.
- Condition
- Script
- Advanced
- Condition Script
- Requires Role
5. A user has the VIP field set to true on their User [sys_user] record. When that user is selected as the Caller on an incident, which of the following statements are true in a baseline platform configuration? Select 2 Answers from the below options.
- The priority field calculation is adjusted to increase Priority by 1.
- The user's name is shown in red in the Caller field.
- The SLA workflow conditions for VIP trigger additional notifications to the manager of the Assignment group.
- A 'VIP' decoration is displayed next to the Caller field.
6. Where can fulfillers navigate to find catalogue tasks assigned to them and their groups to fulfil requests? Select 2 Answers from the below options.
- Service Desk > My Work
- Service Desk > My Groups Work
- Service Catalog > My Groups Work
- Service Catalog > My Work
7. Which of the following definitions corresponds to Service Catalogue?
- It contains a collection of orderable products and services
- A customized interface used to build and submit an order
- Products placed in the shopping cart
- A collection of one or more ordered items
8. Which of the following statements are true about Dashboards? Select 2 Answers from the below options.
- Dashboards can have a maximum of four widgets.
- Applications are allowed to have only one Dashboard.
- Dashboards can contain widgets and tabs.
- Dashboards are configured using a drag and drop canvas.
- All users can view all dashboards
9. What value does a Business Rule Condition field return if the field is empty?
- Nothing
- TRUE
- FALSE
- ""
- NULL
10. How is the content of the email notification for expiring knowledge articles determined?
- Authors of the expiring knowledge articles
- Notification preference of the email recipients
- Valid to date of the expired knowledge articles
- Number of articles expiring in the coming month
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